FREQUENTLY ASKED QUESTIONS
I'm having problems playing or downloading videos
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How can I select a specific biller?
At the moment you cannot do this yourself, if you want to pay via a specific billing partner, please send an email to suppor
(Currently we can only offer Segpay or Epoch, but hope to add more in the future).
How do I cancel my membership
At the bottom of every page, at the end of the standard legal information, we list our billing partners, and put links directly to them.
Please click on the partner who is billing you, and request cancellation on their site.
None of this answers my questions, how do I get support
Please send an email to the address shown at the top of this page.
I'd like to provide feedback, or suggestions - how can I do this?
We always welcome all feedback and suggestions! We have a stunning team of support people who read every email, and make sure that it
gets passed to the right department - Production, Technical, Accounts, etc. If you would like to give us any form of feedback, please
send an email to the address shown at the top of this page.